AI & Moderation Policy

When content is reported or needs investigation, Rate Am may analyse the review title, story, follow-up text, and relevant evidence images to help prioritise work for the trust and safety process.

• Spam, incoherent content, or content that appears clearly bot-generated.
• Dangerous hate speech or doxxing, including exposure of sensitive personal information in public review text.
• Contextual mismatch between the review and uploaded evidence, such as evidence that appears unrelated to the experience described.

Submitted → published → community or trust-and-safety review when needed. Reviews are not withheld because of an automated AI score. Reports, business disputes, and clear policy concerns can lead to further review.

AI-generated signals can be imperfect. They are used as supporting information, not as a final decision about whether a customer's experience is valid.

If an AI provider or related service is unavailable, reviews can still be published. An unavailable provider is not treated as a policy violation.

AI does not guarantee that every harmful item is caught or that every report is correct. This policy should be read alongside the Community Guidelines and Terms of Service.